Return Policy

DINOSAUR does not accept returns on items sold through the Online Store. However, we do accept returns if you receive an incorrect or defective item. Returns of
incorrect or defective items will be refunded.  

If you believe you have received an incorrect or defective item, please contact us via info@dinosaurcoffee.ae 

 

Refund Policy

If refund request was approved, refunds will be done only through the Original Mode of Payment.  

Shipping

All items are inspected and carefully hand-packed before dispatching. As with
standard courier practice, you should check the contents of the parcel before
signing for your goods. If you do not we can't be held responsible for any
damage or missing items that may have occurred in transit.

The delivery time on all items is an estimate based on information provided by our
courier partners and we will not be held accountable for late or missing
shipments. A tracking number will be sent to you by email or WhatsApp once your
order has been shipped so that you can estimate when your items will arrive.

Your order may be processed in multiple shipments. In case of Multiple Shipments,
multiple postings may appear in the Cardholder’s monthly statement.

 

International Shipping Duties and Taxes

Orders shipping to destinations outside the United Arab Emirates might incur duties
and taxes. If duties and taxes are imposed on your order, they are due at time
of delivery. Please consult your local customs office for more details about your
country's duties and taxes. We are not responsible for any import taxes,
duties, or brokerages fees which may be incurred on your international order
shipment.